Politique de remboursement
Due to the handmade nature of our products, we do not offer refunds. All sale items are final sale and cannot be refunded.
If you receive an item in the incorrect fabric or color, we are happy to process a remake of your trousers. To initiate the remake process, please return the item to us within 14 business days from the date the returned package is received. Please note that shipping costs and any potential customs expenses related to the return will not be compensated by TangoTrousers.com. Once we receive the returned package, we will rebuild your trousers according to the correct specifications.
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
In the rare event that you encounter customs problems in your country or if you do not receive your parcel due to postal issues, your package may be marked as "return to sender." In such cases, you can contact us to request re-shipping. TangoTrousers.com will send your parcel back to you upon receiving it, and you will be responsible for the shipping fees unless the issues were clearly caused by the sending postal service.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.